You can return and exchange faulty/damaged/spoiled goods purchased through Fresh Grocer Online Website. Return and exchange of certain goods within certain period (please refer the table below):
| Product | Period of complain/report. | Period of return/exchange goods. |
| Perishable goods. (Example : Meat, vegetable, fruit, poultry) | Within 2 hours after purchase. | 1 to 3 days after complain/report. |
| Non-Perishable goods. (Example : Toiletries, cleaning, food product) | Within 2 days after purchase. | 1 to 3 days after complain/report. |
You may complain/report to Customer Service department at 03-9226 5451 or WhatsApp to 012-968 5051 or email to ecommerce@freshgrocer.my or return to Customer Service Counter at Pasaraya Fresh Grocer and please bring along invoice/receipt (proof of purchase) for exchange.
Exchange of goods allowed for same goods, same size and same weight only.